Privacy Policy

1. Introduction and Our Commitment

linbat Welcome to the platform. We are an online gaming platform serving players from Bangladesh and various countries around the world. Protecting your personal information and privacy is our primary responsibility and we take it very seriously. This Privacy Policy explains how we collect, use, and secure your personal data.

linbat By using the platform, you agree to the practices described in this Privacy Policy. We comply with international data protection laws and regulations, including GDPR (General Data Protection Regulation) and other relevant local laws. If you do not agree with any of the practices described in this policy, please do not use our platform.

Our core commitments

• We never sell your personal information to third parties without your permission
• We only collect necessary information that is essential to provide our services
• We use advanced encryption and security measures to keep your data safe
• We give you complete control and access to your data
• We regularly update and improve our security practices

2. What Information We Collect

To provide you with the best gaming experience and meet legal requirements, linbat collects various types of information. We only collect information necessary to operate and improve our services. Below is a detailed description of the types of information we collect.

A. Account Registration Information

When you linbat When you create an account, we collect the following information:

• Personal Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, address
• Identity Verification: National ID card, passport, driving license number
• Login Information: Username, password (encrypted), security question answers

B. Financial Information

To process your transactions and ensure financial security, we collect:

• Payment method details (bank account, last four digits of card number)
• Transaction history, deposit and withdrawal records
• Verification information with payment providers
• Financial documents for AML (Anti-Money Laundering) and KYC verification

C. Technical and Usage Information

Information automatically collected during your use of the platform:

• Device Information: IP address, browser type, operating system, device model
• Location Data: Geographic location derived from your IP address
• Gaming Activity: Game history, bet amounts, wins and losses, session duration
• Cookies and Tracking: Website usage patterns, page visits, click data

D. Communication and Support Information

• Records of your conversations with our customer support
• Live chat, email, and phone call logs
• Feedback, complaints, and inquiries you submit
• Your interactions with us on social media

3. How We Use Your Information

linbat uses your collected information for various important purposes that help provide you with a secure, smooth, and enhanced gaming experience. We only use your data for the purposes we have disclosed and for which you have given consent.

Primary uses of your information:

• Account management: Creating, maintaining, and managing your account; login verification and password recovery
• Payment Processing: Processing deposits and withdrawals; verifying and recording financial transactions
• Security and Fraud Prevention: Detecting and preventing suspicious activity; ensuring account security; complying with Anti-Money Laundering (AML) regulations
• Customer Service: Responding to your questions, complaints, and support requests; troubleshooting and providing technical assistance
• Legal compliance: Cooperation with law enforcement agencies and regulators; fulfilling legal obligations; KYC and age verification
• Marketing and Communications: Informing you about promotional offers and bonuses tailored to your preferences; sending newsletters and game updates (you can unsubscribe at any time)
• Service Improvement: Analyzing user behavior; improving game and platform performance; developing new features
• Responsible Gaming: Monitoring your gaming habits; identifying problematic gaming patterns; providing intervention and support when necessary

4. Information Sharing and Disclosure

linbat respects your privacy and we only share your information with third parties in limited circumstances. We never sell your personal information and only work with trusted partners who adhere to strict privacy and security standards.

Parties with whom we may share information:

• Payment Processors: We share necessary financial information with payment service providers and banks to process your deposits and withdrawals
• Game Providers: Necessary gaming data is shared with licensed game providers to operate games on our platform and ensure RTP (Return to Player)
• Identity Verification Services: Necessary documents and information are shared with third-party verification services for KYC and age verification
• Law enforcement and regulators: Information may be shared with government authorities to comply with legal obligations, court orders, or to assist in legal investigations
• Technical Service Providers: Trusted technology partners for cloud hosting, data storage, security services, and IT maintenance
• Analytics and Marketing Tools: Limited data is shared with third-party analytics tools to improve our services and understand user experience (anonymized data)

Business Transfers

If linbat If we undergo any merger, acquisition, sale, or restructuring, your personal information may be transferred as part of the transaction. In such cases, we will notify you in advance and ensure the new owner adheres to the same privacy standards.

5. Cookies and Tracking Technologies

linbat uses cookies and similar tracking technologies to enhance your browsing experience and understand how our platform is used. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of cookies we use:

• Essential Cookies: These are essential for the platform to function and enable login sessions, security, and basic functionality. They cannot be disabled.
• Performance Cookies: These collect information about how our website is used, such as which pages are visited most frequently and whether any error messages are displayed.
• Functional Cookies: These remember your preferences and settings, such as language preference, region, and account settings.
• Targeting/Marketing Cookies: These are used to display advertisements and promotions relevant to your interests. You can disable them.

Manage Cookies

You can accept or reject cookies through your browser settings. Most browsers accept cookies automatically, but you can change this. Keep in mind that if you block all cookies, some features of our platform may not function properly. For more information about third-party cookies and how to opt out, please see the relevant service provider's privacy policy.

6. Data Security and Protection

Security of your personal information linbat This is our highest priority. We protect your data from unauthorized access, disclosure, alteration, or destruction using industry standards and the latest technology. We implement multiple layers of security measures to keep your data fully secure.

Our security measures:

• SSL/TLS encryption: All data transmission on our website and applications is protected by 256-bit SSL encryption
• Data Encryption: All sensitive data is protected using advanced encryption algorithms both at rest and in transit
• Firewall and Intrusion Detection: Our servers are protected by robust firewalls and real-time intrusion detection systems
• Regular Security Audits: We conduct regular security audits and vulnerability assessments by independent third parties
• Access control: Only authorized personnel have access to necessary information, and all access is logged and monitored
• Two-Factor Authentication (2FA): We offer 2FA options to secure your account
• Regular Backups: Your data is regularly backed up and stored in secure locations

While we make every effort to protect your data, no system is 100% secure. You also have your own responsibility for account security—use strong passwords, keep your login details confidential, and notify us immediately if you notice any suspicious activity.

7. Your Privacy Rights

linbat respects your privacy rights and gives you complete control over your personal information. You have the following rights and can exercise them at any time.

Your key rights:

• Right of access: You can request a copy of the information we hold about you at any time
• Right to Rectification: You can update or correct your information if it is inaccurate or incomplete
• Right to Deletion: You can request deletion of your personal information (subject to certain legal obligations)
• Right to Restrict Processing: You can restrict the processing of your information in certain circumstances
• Right to Data Portability: You can receive your information in a structured, commonly used format and transfer it to another service provider
• Right to object: You can object to certain types of data processing, especially for marketing purposes
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time

How to exercise your rights

To exercise your privacy rights, you can contact our support team via email or make changes directly in your account settings. We will process your request within 30 days and take necessary action. We may request additional information to verify your identity to ensure your data is protected from unauthorized access.

8. Children's Privacy and Age Restrictions

linbat This is an adult gaming platform and we do not knowingly collect information from anyone under 18 years of age. Our services are exclusively for adults aged 18+ and we follow strict age verification procedures.

Our child protection measures:

• Mandatory age verification during registration
• Verification of identity documents and date of birth documents
• Technical safeguards to prevent platform access by minors
• Parental control and device-level filtering recommendations

If we learn that personal information has been collected from a child, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please notify our support team immediately so we can take appropriate action.

9. Data Retention and Storage

linbat retains your personal information only for as long as necessary — to fulfill the purposes for which it was collected, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

Data Retention Period:

• Active Account: As long as your account is active and you are using our services
• Inactive Accounts: Up to 5 years after account closure (for legal obligations and dispute resolution)
• Financial Records: 7 years for tax and accounting purposes
• Communication Records: Customer support and complaint resolution records for 3 years
• Marketing Data: Until you unsubscribe or after 2 years of inactivity

After the retention period ends, your personal information will be securely deleted or anonymized so it can no longer be linked to you. In some cases, we may retain aggregated and anonymous data for statistical purposes where no individual can be identified.

10. Contact and Updates

If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us. We take all privacy matters seriously and strive to respond promptly.

Contact Information:

• Email: [email protected]
• Privacy Officer: [email protected]
• Live Chat: Available 24/7 through your account
• General Support: Account Settings > Support Center

Policy Updates and Notifications

linbat may update this Privacy Policy from time to time to reflect legal changes, new features, or changes in business practices. If there are any significant changes, we will notify you via email, platform notifications, or a prominent notice on our website. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

We advise all players to review this page regularly so you stay informed about the latest privacy practices. The last revision date of this document is noted below.